The help desk
Something on your mind?Let’s work it out.
Useful answers, all in one place. Choose a topic or search a word to find your way.
A selection that follows your plans.
Matches, observed prices and emails.
How does Soltrava find packages?
All-inclusive package prices are collected daily. Matches depend on your trip criteria. A measured drop relies on comparable price history; a new offer can also appear without showing a drop.
How and how often will I receive alerts?
By email, depending on new offers and your chosen frequency. After the first match, free emails go out on Tuesdays and Saturdays at most. Premium allows selections as often as daily. No matching news means no digest.
Why are there no results for my destination?
A destination appearing in the form does not guarantee available packages. Results also depend on your airport, dates, duration, travellers and budget. Adjust your criteria or wait for new matches.
How often are prices checked?
Prices are collected daily. An observed price is a dated reading; it does not reserve a place and may have changed with the operator since collection.
How many people does the displayed price cover?
Check the price basis and occupancy shown on the card. A per-adult price is not the group total. Compare the same dates, duration and party, then confirm the final total with the operator.
Choose your membership.
Start one trip for free, explore more with Premium.
Is it really free?
Yes. Create your account without a card, save one trip and browse up to three matching packages. Free emails include one offer, depending on new matches and your settings.
What is the difference between Free and Premium?
Premium allows up to five saved trips, more packages to browse and up to three offers per email per trip, as often as daily depending on settings and new matches. It costs CA$49.99 per year, plus applicable taxes. See Pricing for details.
How do I upgrade to Premium?
Choose Premium on the Pricing page after signing in, or from your account. Membership payments are processed by Stripe.
Can I cancel at any time?
Cancel renewal from your account. Your Premium access remains active until the end of the paid period. Pausing emails does not cancel membership renewal.
The membership details.
Receipts, annual payments and refunds.
Where can I find my receipts and invoices?
Open membership management from your account. The Stripe portal gives you access to invoices and payment history.
How do I change my card?
Open membership management from your account. Update your payment method in the Stripe portal.
When am I charged for my membership?
Premium is billed in one annual payment on activation, then renews automatically a year later unless renewal is cancelled. The management portal shows the next billing date.
How do I request a refund?
For a full, unconditional refund of your first Premium payment, write to us within 30 days of that payment. Include your account email address in the Contact form. Terms are also available from the Pricing page.
When you’re ready to book.
The final choice and holiday payment happen with the operator.
Do I book with Soltrava?
No. Soltrava helps you find and compare packages. Follow the link to the operator to confirm the final price, availability and terms before booking and paying.
Why did the price change after I clicked?
Prices and availability may change after our observation. The price confirmed by the operator is the one that counts. Also check the dates, duration and number of travellers.
Which departure airports can I search?
Choose your airport in the trip criteria. Coverage and results vary by departure and dates; an airport appearing in the form does not guarantee a match.
Are taxes included?
The card states the price information available in the observation. Confirm taxes, inclusions and any extra fees with the operator before paying; their confirmed total is the final amount.
Sign in and make it yours.
Sign-in links and email preferences.
Why don’t I have a password?
Soltrava uses a sign-in link sent to your email address. Open the latest link to access your account; there is no Soltrava password to create.
I haven’t received my sign-in link. What should I do?
Check the address you entered and your junk folder. Resend the link after the wait shown on screen. If a link expired or was already used, request a new one and open the latest email.
How do I stop receiving emails?
Use the unsubscribe link in an email or your account preferences. You can also pause a trip watch. Stopping emails does not delete your account or cancel Premium.
How do I delete my account?
Delete it from account settings and confirm the action. Deletion removes the account and associated data and cancels an active membership. It is permanent; you can simply pause emails in your preferences instead.
Stay in touch
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