Alerts and deals
How we spot a drop, and what you receive.
How does SOLTRAVA find the deals?
We record the price of all-inclusive packages from Canada every day and keep every reading with its timestamp. A drop is assessed against the package's own history — same hotel, same airport, same length, same occupancy — never against a struck-through price shown by the seller.
How do I receive alerts?
By email. Each alert carries the price we spotted, the size of the drop, the departure window and the link to book with the tour operator.
Why do I get nothing for my destination?
Most likely because we do not cover it yet. Our inventory is heavily concentrated on Cancún and the Riviera Maya, Punta Cana and Puerto Plata. Some sought-after destinations, such as Barbados or Guadeloupe, return no all-inclusive packages at all: that product barely exists on the Canadian market for those islands, which sell mostly room-only or with breakfast.
How often are prices checked?
Collection runs daily. A price shown on the site is the latest reading for that package, not an estimate.
How many people does the price cover?
The occupancy the tour operator calculates it for, and we show it next to the price. It is the most common source of error when comparing two packages: always check it before concluding one price beats another.
Free and Premium plans
What each plan gives you, and how to switch.
Is it really free?
Yes. The Free plan gives you a selection of deals with email alerts, no credit card. Premium unlocks every drop and tells you first.
What is the difference between Free and Premium?
Free receives a selection, so it can miss the best drops. Premium receives every real drop, first, with priority support.
How do I upgrade to Premium?
From the Pricing page or from your dashboard. Payment goes through Stripe; we store no card details.
Can I cancel any time?
Yes, no commitment. You can drop back to Free or unsubscribe whenever you want, from your dashboard.
Billing and payments
Receipts, charges and refunds.
Where do I find my receipts?
In your dashboard, subscription section: the manage button opens the Stripe portal, where you get the full history and downloadable invoices.
How do I change my card?
Same place: the Stripe portal lets you replace the payment method without going through us.
When am I charged?
On the anniversary date of your Premium subscription. The Stripe portal shows the next charge date.
I want a refund
Write to us from the Contact page with your account email address. We look at each request case by case.
Booking a package
What we do, and what we do not.
Does SOLTRAVA sell the packages?
No. We track prices and send you to the tour operator to book. We are neither an agency nor a reseller, and we never handle your travel payment.
The price changed when I clicked, why?
Because floor-priced inventory goes fast and the tour operator can pull it at any time. Our reading dates from the last collection run; the price shown by the tour operator is the one that counts.
Which airports do you track departures from?
Today, Montreal and Toronto, which carry almost all of the all-inclusive packages we record. Other Canadian airports are configured on the collection side but do not return inventory yet.
Are taxes included in the prices?
Yes, we record the total price advertised by the tour operator, taxes included.
My account and emails
Signing in, unsubscribing, deleting.
I have no password, is that normal?
Yes. We email you a sign-in link, you click it, you are in. There is no password to remember or to have stolen.
I am not receiving the sign-in email
Check your junk folder first. Also make sure you are using the address the account was created with. The link expires after a short delay: if you waited, request a fresh one.
How do I unsubscribe from the emails?
Every email carries an unsubscribe link at the bottom. It stops the sends without deleting your account.
How do I delete my account?
From your dashboard, account section. Deleting removes your profile and your alert preferences.
Didn't find your answer?
Write to us and we will reply by email. Include your account address, it saves a round trip.